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IT Specialist SLA Performance Comparison (Target 3-Month Window)
Individual SLA Performance Lines (12-Mo Rolling)
Cumulative Department Performance Benchmark
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Formula Architecture Logs:
As of 2024-11-24: Weighted SLA Configured to (15%) TTFR - (60%) RES - (25%) Handling
As of 2024-12-01: Weighted SLA Configured to (10%) TTFR - (70%) RES - (20%) Handling
As of 2025-03-05: Weighted SLA Settled to (5%) TTFR - (80%) RES - (15%) Handling